During this last high season hotels and providers are getting more and more strict with their cancellation policies, for this reason, we want to inform you about our new current Cancellation policies:
Please note that in addition to our cancellation fees, many hotels request deposits to guarantee hotel spaces, and according to their own cancellations policies, theses deposits might not be refundable. In case, the supplier’s penalties which are not covered by the following cancellation policies, will apply as well. This cancellation Policies apply from April 14, 2008
CANCELLATIONS
Cancellation must be received in writing either by fax or e-mail. The following charges per person will apply when cancellation is made after the booking is confirmed by Costa Rican Trails:
Easter Week & Christmas / New Year
75-61 or more days prior to arrival date USD $250 for up to three single services or USD $350 for roundtrips (packages) or more than three single services
60 to 46 days 50% of the trip cost
45 to 31 days 75% of trip cost
Less than 31 days 100% of trip cost
Rest of the year
60 to 45 days prior to arrival date USD $250 for up to three single services or USD $350 for roundtrips (packages) or more than three single services
44 to 31 days 50% of the cost trip
30 to 22 days 75% of trip cost
Less than 22 days 100% of trip cost
Note: The same fees apply for partial cancellations of a booking. In addition to these cancellation fees, deposits required to guarantee hotel space might be nonrefundable. Any supplier penalties not covered by the above will apply as well.
All these supplier and Costa Rican Trails penalties apply from the moment the Wholesaler confirms the reservation. They also apply for last minute requests.
REFUNDS
No refund will be made for no-shows of any unused portion of the itinerary, whether voluntary or caused by airline delays or cancellations. Involuntarily unused services will be refunded subject to the policies of individual suppliers. In this case, we reserve the right to deduct a service charge. No responsibility can be accepted for expenses incurred due to delays or changes in schedule or other causes. Any application for refund must be received in writing within 30 days of scheduled departure and must be accompanied by all negotiable tour vouchers, air tickets, taxi receipt, and so on.
Thanks you for your continuous support and efforts to promote Costa Rica !
Do not hesitate to contact us if you have any questions or comments.
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